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Twine not exporting to file or saving online

Hi all,
I have enjoyed using Twine for a long time and have spent a long time on a particular story. (this is on the online version on Google Chrome.)

I have previously had some trouble with Twine not saving my stories online, so I tried to export the file so I could import it back in later just in case. However, it did not actually export the file when I pressed the button.

Also, I cannot play or test the story, or even view the proofing copy. When it opens a new tab to do so, the "welcome to Twine" page appears and there are 0 files in the menu, despite me having a story open in another tab.

Please help! Thanks!
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