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can't open twine app or import published works

I'm having the same exact problem as is detailed here. I'm sure I have the correct version, and I have tried downloading both the Win 64 and 32 versions of the Twine application. Both of them fail to work. The version I've been trying to download is the latest one, 2.1.3. What could be wrong, and how can I fix this?

Additionally, I can't import already published story .html files online. I've tried multiple times for multiple published stories. Whenever I choose the .html file to import, it just... doesn't work. The "Import from File" prompt message disappears and I'm back with the normal story list screen. There isn't an error message or anything.

Please help if you can! Thank you for reading.
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